Refund Policy

Last updated: 3 November 2026

1. Overview

We want you to be happy with your purchase from The Luxurious Gallery. This policy explains when you can return or replace a product, cancel an order and how refunds are made.

2. Cancellations

You can cancel an order before it is dispatched by contacting us on +91 90276 06598 or 110amjadali786@gmail.com with your order number. A prepaid order cancelled before dispatch is refunded in full.
Once an order has been shipped it cannot be cancelled, but you may refuse delivery or use the return process below if you are eligible.

3. Returns and Replacements

You may request a return or replacement within 7 days of delivery if:

the product arrived damaged or broken;
the product is defective; or
you received a wrong or incomplete item.

To help us process your request quickly, please:

contact us within 48 hours of delivery with your order number and clear photos or a short unboxing video showing the issue and the packaging;
keep the product unused, in its original packaging with all tags and accessories.

After we verify the issue, we will arrange a reverse pickup where the PIN code is serviceable and send a replacement or process a refund, as you prefer and subject to stock.

4. Items That Cannot Be Returned

Products damaged through misuse, wrong handling or normal wear after delivery.
Products returned without original packaging or with missing parts.
Custom-made or personalised items, unless they arrive damaged or defective.
Return requests made after 7 days from delivery.

Because our products are made of metal and craft materials, small natural variations in colour, finish and texture are not defects.

5. Refunds

Prepaid orders: refunded to the original payment method (card, UPI, net banking or wallet) within 5–7 business days after we approve the refund or receive the returned product. Your bank may take additional time to show the credit.
Cash on Delivery orders: refunded by bank transfer or UPI to the account details you share with us, within 5–7 business days of approval.
Shipping charges are non-refundable, except where the return is due to our error, such as a damaged, defective or wrong product.

6. Orders Not Delivered

If your order is lost in transit or could not be delivered, we will either re-ship it or refund the full amount paid, as you prefer.

7. How to Contact Us

To start a return, replacement, cancellation or refund query, contact us:

The Luxurious Gallery
6, Sir Syed Nagar, Karula Ki Puliya, Tubewell Wali Gali, Near Dulhan Banquet Hall, Moradabad, Uttar Pradesh – 244001, India
Phone: +91 90276 06598
Email: 110amjadali786@gmail.com